Contact Information

KennComm, LLC.
PO Box 3126
Albany, OR 97321-0702
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Do you need help? Here it is (aka the FAQ):

  • What is your shipping time?

    We generally ship within a day or two of receiving order. But, items are sometimes on backorder. Please allow 14 days for an item to arrive, unless the item description states otherwise. Thank you.

  • I live out of the US, what are the shipping charges?

    There is an additional $12.00 USD charge on most items. Please contact us first. Plans are shipped via email, so no extra charge for international orders.

  • Do you accept COD?

    Sorry, we do not accept COD.

  • But, I don't want to pay online.

    That is fine. We accept US Money Orders, US Checks, and CashHow do I place a non credit card order?

    We accept US money orders, personal checks in US dollars drawn on US banks, and good old cash (be careful sending cash!). Go here for the form to fill out, print, and send in with your payment.

  • What is your privacy policy?

    We will not release customer information, be it specific or whole. Furthermore, we do not retain sales records for more than 60 days after date of purchase. The only customer information we do retain is mailing list information. The data is opt-in only (you have to fill out a form for the mailing list). This information is never released to any third party as well.

  • How are the plans shipped?

    All of our plans (including the complete set) are shipped via email. We review every plan order before emailing, so it can take up to a day for you to receive the email with your plans.

  • I want to return my item.

    We do not accept returns on: plans, opened and/or partially completed kits, and custom items. To return all other items YOU MUST CONTACT US FOR AN RMA. Item returned to us without an RMA will not be refunded. Refunds are less shipping, and you will be assesed a fee if the item is not returned in saleable condition.

    Please Email us with your questions, comments or suggestions.

    Terms and Conditions

    All products (except kits, plans, and books) carry a 90-day warranty. This warranty does not cover shipping costs. The warranty *only* covers replacement or repair. Warranty does not cover damage from mis-use or acts of nature. We service what we sell, contact us for rates.

    Most items are shipped via USPS Priority Mail in the US, and Air Mail outside of the US. Priority mail items are sent with delivery confirmation. We recommend adding insurance to your order, above. Without insurance, we cannot guarantee safe shipment of your item, and cannot be held responsible for loss, theft, or other non-receipt. Again, use insurance when in doubt. We have had great success using plain USPS Priority mail with delivery confirmation, but, still, it is *your* choice.

    *ALL* sales of plans, manuals, and books are final. Most plans, manuals, and books are delivered electronically via a password protected website. Opened kits cannot be returned. Refunds do not apply to shipping costs. Thank you!

    Consumables (such as pumps and filters) and kits are not returnable once opened. Only the components are warranted. We are not responsible for damage to kit components during assembly. We do offer kit repair for COMPLETED kits. Email us for cost and details.

    Custom made items, such as antennas, cannot be returned for refund or credit. All other items must be issued an RMA number before being returned, please email or call for an RMA number. Items received without an RMA number will be returned, freight collect. All permitted returned items are subject to a 10% restocking fee. Items returned that have been opened/used are subject to a 20% restocking/refurbishment fee. Items that are not in good condition, or without an RMA, will be returned to you, with *NO* refund.

    Please allow 3 or more weeks for custom made items, such as antennas and kits assembly. During certain times of the year (winter holidays), kit assembly can take a month or more. Please contact us for the exact date! Cellular modules are also subject to a 4 to 6 week lead time, because of short supply. We will try to let you know what the lead time is at time of order.

    We are *not* liable for anything the occurs to you or others due to the use or misuse of our products, plans, and kits. You are responsible for your own actions. If fact, the use of some ideas, plans, kits, or products in your area (be it city, town, state, country, or planet) might be illegal. Just the simple act of owning some of these products might be illegal. Legality of purchase, use and ownership is up to the purchaser. So, check with your local Department of Justice before purchasing. We cannot be held responsible for your bad choices.

    Locksmithing items are only sold to appropriate and/or legal organizations and entities. In the State of Oregon, locksmithing tools are illegal to posses unless you are a locksmith.

    By making a purchase from this website, you are agreeing to the above terms and conditions. Thank you!

    All information on this web site is Copyright(r) 2017 KennComm, LLC.

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